Returns Policy

RETURNS

At Elbise we pride ourselves on quality, however if for any reason you change your mind about your purchase, please return items in an unworn and undamaged condition in its original packaging within 14 days of receipt. We will offer you a refund (excluding delivery charge).

Unfortunately, we do not offer free return labels. When returning unwanted items, you will be liable for the cost of posting it back to us. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.

Once we have received your returned items our team will inspect the item to ensure the item is unworn and undamaged if accepted a return payment will be processed.

Please allow up to 14 days for this to be processed from the day you return the products (We will try our best to process returns as soon as possible).

EXCHANGES

Unfortunately, we're currently unable to offer exchanges. We do have a pretty quick turnaround with refunding items, so you won't be waiting long for your refund!

If you have any issues with returning your items please email info@elbise.co.uk quoting your order number, name and reason for return.

RETURNS ADDRESS

Please contact us at info@elbise.co.uk and we will provide you with a returns address

 

FAULTY OR INCORRECT ITEMS

All our items are inspected before dispatch, however, should you receive a faulty or incorrect item please contact us and send the item(s) back to us at the returns address in an unworn condition in its original packaging within 14 days of receipt.

All items are checked when returned and if we find that your item is faulty then we will refund you the full cost of your product including your original delivery charges. Please allow up to 14 days for your refund to be processed from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount.

After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account.

Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.

If your card has expired or has been declined we will arrange for another method of payment.

NOTIFICATION OF RECEIPT OF YOUR RETURN

Once your returned order has been processed by our warehouse team, we will contact you via phone or email to let you know.

If you do not receive an email from us within 14 days, please contact Customer Service and we will look into this for you.

STATUTORY RIGHTS

Your UK statutory rights are not affected by our returns policy.